Terms & Conditions

TERMS & CONDITIONS

Making A Purchase
Making a purchase could not be easier. Just browse our Online shop, and click on any items that you wish to buy and put them into the shopping cart. After you have finished your selection, click on Add To Car, and then checkout to ceomlete your purchase..
We accept credit/debit card payment via our SECURE and ENCRYPTED shopping cart system. (Only the very last page of the store cart has the viewable security certificate)


 

Shipping And Handling
All orders are shipped and priced by weight and size. Our shipping estimator on the cart page calculates automatically the posatge cost for each order.  Handling time is 24 hours as we post immediately after payment.

Delivery Schedule
We process orders immediately (Monday - Saturday) you will be sent an email confirmation once your order has been processed. We then post your order within 24 hours of this confirmation. Delivery in Greece takes 24 hours.

Returns Policy
In all cases that there is an issue with your order it is advised that you email orders@thesountofmetl.net before proceeding.
If you resident in Greece your order can be returned free of charge by ACS courier.
Please include a short note detailing the problem and your order number, we will then either send a replacement item or refund you depending on the solution reached by either email or phone

RETURN TO SENDER:
THE SOUND OF METAL
Kamares
Achaias
25009
Greece

Pre-orders
Payments for all pre-orders are taken at the time that the pre-order is placed. This is to prevent any issues with payment not clearing at the time that orders are shipping. You are able to cancel pre-orders at any time prior to shipping by contacting us directly at orders@thesoundofmetal.net

Guarantee
All prices, offers and descriptions are subject to change, availability and our conditions of sale, copies of which are available from THE SOUND OF METAL Records. All errors and omissions excluded

Back Orders
If your item is not in stock, we will contact you either by email or with a note attached to your order telling you of the problem with the item and if we think we will have it back in soon or whether it would be better for you to choose a replacement or for us to process a refund.

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